Hi, my name is Heather Sperry, and I am running for the VP for Tier I employees. I reside in Newington with my husband and our children. I have been blessed to work at UConn and have been a UHP union member in good standing for 16 years. I am currently a Clinical Practice Manager and oversee the Dental Call Center, Dental Patient Access, Dental Financial Services, Dental Patient Relations, and Dental Patient Experience. I work closely with Connecticut Dental Health Partnership and Husky Health to facilitate coverage and access to care for HUSKY Health members. I also collaborate closely with the Veterans Associations and the Department of Developmental Services to improve access to care for veterans and patients with special health care needs. I serve on the Government Oversight Payment Committee and the Coding Round Table Committee at UConn and serve on the Quality Improvement Committee in Dental. I have assisted with updating some of the Health Center and Dental policies and helped update the dental clinic manual. I have worked closely with my team on process improvement over the past few years to improve the workflow and efficiency of tasks.
I have 30+ years of experience in the dental and medical field. I believe that excellent customer service starts with employees that are engaged and feel heard. I am motivated to continue improving the work environment to help facilitate a positive atmosphere, so employees look forward to coming to work and feel appreciated. I believe in honesty and integrity and encourage members to vote for me so I can help make positive change and to help improve the experience for our UHP members in the workplace. I would like the opportunity to represent the best interest of my fellow UHP members.